Automotive Banking &
Capital Markets
Consulting Consumer Goods Energy Health Information
Technology
Insurance Manufacturing &
Distribution
Media &
Entertainment
Natural
Resources
Pharmaceutical Real Estate Retail Telecomm Warehousing &
Transportation
Our solution tailored to your business needs.

Automotive

  • Clients:

  • Alfa Romeo
  • Chrysler
  • Fiat Auto
  • Ford
  • Mitsubishi Motors

Banking & Capital Markets

  • Clients:

  • AgStar Financial Services
  • Citibank
  • Faros Infrastructure Partners
  • Paradigm Equities

Consulting

  • Clients:

  • Bright & Klass Consulting
  • Ernst & Young
  • Faros Infrastructure Partners
  • Westford LLC

  • Saatchi & Saatchi

Consumer Goods

  • Clients:

  • Arcor
  • Gatorade
  • Levi's

Energy

  • Clients:

  • Eni
  • QE International
  • YPF

Health

  • Clients:

  • Expatcare
  • PAHO
  • St. Luke's Hospital

Information Technology

  • Clients:

  • AtCom Media
  • Creative Labs
  • IBM
  • InterNexus
  • i-Quest Solutions

  • Mediaworks Technologies

Insurance

  • Clients:

  • Aegon
  • Aon Insurance
  • ONVZ
  • Peyalo

Manufacturing & Distribution

  • Clients:

  • Brightstar Corp.
  • Libeco Lagae
  • SteadCo.

Media & Entertainment

  • Clients:

  • Endemol
  • Greycord Entertainment
  • Megan Records

Natural Resources

  • Clients:

  • A2Sea
  • De Santos
  • M7 Technologies
  • Superwind

Pharmaceutical

  • Clients:

  • Biocartis
  • ISA Pharmaceutical
  • Lumenis
  • Mallinckrodt
  • QPS

Real Estate

  • Clients:

  • Alamos Realty
  • APSA Sul
  • Colfax Realty
  • PDG S.A.

Retail

  • Clients:

  • Maxeda
  • Otto
  • Walmart
  • Zalando

Telecomm

Warehousing & Transportation

  • Clients:

  • All Go Group
  • Bobac C.F.S.
  • CargoTeam International
  • DFDS Logistics
  • WIM

Contact Center

 

Contact Center


In today's competitive environment, businesses are under increasing pressure to maximize the cost-effectiveness of their customer management operations. Faced with this challenge, many of the world's leading corporations have boosted cost-efficiency by choosing outsourcing solutions.

Mainward Contact Center services offer a flexible solution, tailored to fit particular needs. We provide diverse services, such as sales campaigns, loyalty projects, order taking, complaints management, collection management, and help desks, among others.

Our solutions rely on technological and human support, as well as on the highest standards on quality and assistance. Our team brings a wealth of cross-industry expertise to drive relevant, quick and cost-effective results. The use of proven proprietary call center systems and methodologies delivers significant returns on investment almost immediately. Our dynamic suite of solutions employs analytic tools and data collection to capture and integrate the data from multiple sources and delivers a holistic view for your analysis. We act on the resulting interaction insights to drive real change and improve performance.

At Mainward we offer an unmatched range of customer management options. Our clients can choose a solution that exactly meets their needs, rather than one dictated by limited choice.



Sales Campaigns

Service mainly focused on companies which are carrying out promotion campaigns in the mass media. Your company will rely on a platform of agents to assist a high volume of incoming calls simultaneously, and to meet the diverse demands of the company in a short period of time.

Telemarketing

Outbound services consisting in making high volume of outgoing calls in order to offer different products and services; thus, covering the whole data base provided by our clients with all the technological tools for a diligent and efficient answer.

  • Telesales
  • Order taking
  • Scheduling of visits
  • Data base updating or improving
  • Customer satisfaction surveys, market and opinion researches


Customer Care

For companies requiring a personalized customer service to clients, through toll free numbers, e-mail and/or chat. It involves the reception of incoming calls or inbound service, made by clients to an assistance platform and to a specific service.

  • General Information
  • Complaints Handling
  • Order taking
  • Operators Desk


Help Desk

Remote assistance service for the user having technical problems with a certain system equipment or functionality.

  • Technical Help Desk (technical support by phone)
  • Help Desks to Guide and Support the Navigation through the Web
  • ISP Customers Help Desk


Collection Management

Our support service to the money collection, it is generally carried out through outbound calls to end-customers from the data base of your company. In some cases, we take calls made by customers to inquire about current accounts, pending bills, etc.

With the Collection Management service, your company will be able to improve money collection with lower costs through a personalized assistance.

  • Preventive Collection
  • Collection Notices
  • Telecollection

USA

  • Tel. 813 438 2618

Argentina

  • Carlos Pellegrini 739
  • C1009ABO - CABA
  • Argentina

Uruguay

  • Zabala 1352
  • 11000 - Montevideo
  • Uruguay