In today's competitive environment, businesses are under increasing pressure to maximize the cost-effectiveness of their customer management operations. Faced with this challenge, many of the world's leading corporations have boosted cost-efficiency by choosing outsourcing solutions.
Mainward Contact Center services offer a flexible solution, tailored to fit particular needs. We provide diverse services, such as sales campaigns, loyalty projects, order taking, complaints management, collection management, and help desks, among others.
Our solutions rely on technological and human support, as well as on the highest standards on quality and assistance. Our team brings a wealth of cross-industry expertise to drive relevant, quick and cost-effective results. The use of proven proprietary call center systems and
methodologies delivers significant returns on investment almost immediately. Our dynamic suite of solutions employs analytic tools and data
collection to capture and integrate the data from multiple sources and delivers a holistic view for your analysis. We act on the resulting
interaction insights to drive real change and improve performance.
At Mainward we offer an unmatched range of customer management options. Our clients can choose a solution that exactly meets their needs,
rather than one dictated by limited choice.
Service mainly focused on companies which are carrying out promotion campaigns in the mass media. Your company will rely on a platform of agents to assist a high volume of incoming calls simultaneously, and to meet the diverse demands of the company in a short period of time.
Outbound services consisting in making high volume of outgoing calls in order to offer different products and services; thus, covering the whole data base provided by our clients with all the technological tools for a diligent and efficient answer.
For companies requiring a personalized customer service to clients, through toll free numbers, e-mail and/or chat. It involves the reception of incoming calls or inbound service, made by clients to an assistance platform and to a specific service.
Remote assistance service for the user having technical problems with a certain system equipment or functionality.
Our support service to the money collection, it is generally carried
out through outbound calls to end-customers from the data base
of your company. In some cases, we take calls made by customers
to inquire about current accounts, pending bills, etc.
With the Collection Management service, your company will be able to
improve money collection with lower costs through a personalized
assistance.
