Automotive Banking &
Capital Markets
Consulting Consumer Goods Energy Health Information
Technology
Insurance Manufacturing &
Distribution
Media &
Entertainment
Natural
Resources
Pharmaceutical Real Estate Retail Telecomm Warehousing &
Transportation
Our solution tailored to your business needs.

Automotive

  • Clients:

  • Alfa Romeo
  • Chrysler
  • Fiat Auto
  • Ford
  • Mitsubishi Motors

Banking & Capital Markets

  • Clients:

  • AgStar Financial Services
  • Citibank
  • Faros Infrastructure Partners
  • Paradigm Equities

Consulting

  • Clients:

  • Bright & Klass Consulting
  • Ernst & Young
  • Faros Infrastructure Partners
  • Westford LLC

  • Saatchi & Saatchi

Consumer Goods

  • Clients:

  • Arcor
  • Gatorade
  • Levi's

Energy

  • Clients:

  • Eni
  • QE International
  • YPF

Health

  • Clients:

  • Expatcare
  • PAHO
  • St. Luke's Hospital

Information Technology

  • Clients:

  • AtCom Media
  • Creative Labs
  • IBM
  • InterNexus
  • i-Quest Solutions

  • Mediaworks Technologies

Insurance

  • Clients:

  • Aegon
  • Aon Insurance
  • ONVZ
  • Peyalo

Manufacturing & Distribution

  • Clients:

  • Brightstar Corp.
  • Libeco Lagae
  • SteadCo.

Media & Entertainment

  • Clients:

  • Endemol
  • Greycord Entertainment
  • Megan Records

Natural Resources

  • Clients:

  • A2Sea
  • De Santos
  • M7 Technologies
  • Superwind

Pharmaceutical

  • Clients:

  • Biocartis
  • ISA Pharmaceutical
  • Lumenis
  • Mallinckrodt
  • QPS

Real Estate

  • Clients:

  • Alamos Realty
  • APSA Sul
  • Colfax Realty
  • PDG S.A.

Retail

  • Clients:

  • Maxeda
  • Otto
  • Walmart
  • Zalando

Telecomm

Warehousing & Transportation

  • Clients:

  • All Go Group
  • Bobac C.F.S.
  • CargoTeam International
  • DFDS Logistics
  • WIM

Customer Relationship Management

 

Customer Relationship Management


At Mainward Customer Relationship Management (CRM) solutions are developed using the latest and most appropriate technology. Our solutions help companies get new customers and retain existing clients by allowing management to track service staff performance and workload, providing an effective and seamless connectivity between customers and staff. The end result is that management can make informed business decisions based on the information and statistics. Mainward's customized CRM solutions can address your Sales Process requirements and help implement your CRM strategy.

Mainward´s customized CRM solution can in effect, run your company´s marketing and sales functions.

Customer Relationship Management initiatives must be carefully planned, implemented and monitored, or the results may be very different and the outcome less desirable than expected. At Mainward we understand the technology solutions, the business strategies and customer strategies that will allow companies to achieve their goals.



Mainward´s CRM solution allows you to more effectively link your customer data with your integrated front-line/back-end customer-centered processes. As a result, you are able to advance the effectiveness of your marketing strategy, build your brand value and boost revenue at every point of customer interaction.




Our CRM solutions will help you to:


  • Acquire, develop and retain your best customers
  • Apply a fact-based customer strategy that is appropriately directed at your target segments
  • Optimize every interaction and every revenue-generating opportunity-with every customer
  • Reduce costs associated with customer care
  • Measure customer value creation opportunities and capitalize your overall return on investment
  • Become more accessible, easier to do business with in your efforts to know, target, sell to, and serve your customers and prospects

Customer Relationship Management in its broadest sense simply means managing all customer interactions. In practice, this requires using information about your customers and prospects to more effectively interact with your customers in all stages of your relationship with them. We refer to these stages as the customer life cycle: Acquiring customers; Increasing the value of the customers and Retaining quality customers. Data mining can improve your profitability in each of these stages through integration with operational CRM systems or as independent applications.

Mainward´s CRM solutions includes all customer-facing applications

Our end-to-end CRM services include:

  • Consulting and advisory services
  • Planning and deployment
  • Post-implementation support

Sales Force Automation Capabilities

  • Contact Management: Maintain customer information and histories for existing customers. May include point in the sales cycle and in the customer´s replenishment cycle
  • Activity Management: Provide calendar and scheduling for individual sales people Communication Management: Communicate via E-mail and fax
  • Forecasting: Assist with future sales goals, targets, and projections
  • Opportunity Management: Manage leads and potential leads for new customers
  • Customer satisfaction surveys, market and opinion researches
  • Order Management: Obtain online quotes and transform inquiries into orders
  • Document Management: Develop and retrieve standard and customizable management reports and presentation documents
  • Sales Analysis: Analyze sales data
  • Product Configuration: Assemble alternate product specifications and pricing

Customer Services Capabilities

Call Center Management

  • Provide automated, end-to-end call routing and tracking
  • Capture customer feedback information for performance measurement, quality control, and product development

Field Service Management

  • Allocate, schedule, and dispatch the right people, with the right parts, at the right time
  • Log materials, expenses, and time associated with service orders
  • View customer history
  • Search for proven solutions

Help Desk Management

  • Solve the problem by searching the existing knowledge base
  • Initiate, modify, and track problem reports
  • Provide updates, patches, and new versions

We work closely with your brand to gather intelligence about your environment and user base to help pinpoint the most effective CRM software solutions for your needs. CRM success begins with a strategic roadmap. Our experienced CRM consultants will work to define clear objectives for your CRM strategy with desired outcomes and dependencies identified.

Major cost goals of CRM include:

  • Increase revenue growth
  • Increase customer satisfaction
  • Reduce cost of sales and distribution
  • Minimize customer support costs

USA

  • Tel. 813 438 2618

Argentina

  • Carlos Pellegrini 739
  • C1009ABO - CABA
  • Argentina

Uruguay

  • Zabala 1352
  • 11000 - Montevideo
  • Uruguay